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When it comes to world-class support 1win is hard to beat. The bookmaker has built a reputation for having one of the most responsive customer help teams in the iGaming world, guaranteed to resolve any issue you might be facing in the shortest time possible.

The best part is – 1win agents are on-call 24/7 to ensure that you keep playing online casino games and betting on sports without a hitch.

Learn all about the available communication channels you can use to get in touch with the team.

Available Communication Channels

You can contact 1win support in one of three ways:

• Via live chat on the main website.
• Via email.
• Via the customer service hotline.

While you’re guaranteed to get help for your issue regardless of the channel you use, the choice of one method over the other all comes down to urgency and complexity.

Live chat assistance on the main website or app for Android and iOS is ideal if you need immediate help, particularly outside normal business hours.

Email assistance is useful for more complex queries that may contain supporting documentation and a record of your correspondence with the 1win team.

Phone assistance might be ideal if you prefer to talk to a customer service agent, if you find back-and-forth correspondence to be cumbersome.

Regardless of the support channel you use, one thing is for sure – you'll get a speedy resolution to your issue.

How to Use Live Chat

The 24/7 live chat function on the main website and app is the fastest way to get in touch with 1win support in real-time. To use online chat assistance:

1. Visit the official 1win website or launch the app and log in to your real casino betting account.
2. Press the chat bubble located on the bottom right section of the interface to launch the live chat window.
3. Enter your name, followed by your query, and click “Start chat” to kick off the dialogue.

It’s that simple.

Email Support Details

Email assistance is the best channel to use when you have documentation, such as photos and screenshots, that you need to attach. It also comes in handy if you wish to save a copy of all your communication with the company for future reference and tracking.

To use email assistance:

1. Open your email client and go ahead and compose a new message.
2. Enter support@flint.ph in the recipient's address field, followed by your 1win wallet number in the Subject field.
3. Type your query, attach any relevant documentation, and hit "Send."

Keep in mind that email queries will only be acted upon during normal business hours.

Phone Support

To speak to a customer service agent, players can call the 1win contact number – 8(800)301-77-89 – as listed on the official website. However, it is worth noting that this hotline is only available to users in the Commonwealth of Independent States (CIS). Unfortunately, the Philippines isn’t one of them.

That said, you can still use the live chat feature or email to get assistance.

FAQ